Question 1

Where do i meet my driver at Miami Airport (MIA)?

Accepted Answer

We customized our services to our client`s convinience. You can request a Curbside Pickup in advance or a Meet & Greet Service inside the airport terminal.
 
MEET & GREET
Domestic flights 
 
The chauffeur will be waiting for you inside the terminal at the baggage claim carousel assigned to your flight holding  a name sign.
 
MEET & GREET
International Flights/Customs
 
The chauffeur will be waiting inside the terminal outside the customs door area holding a name sign. Passenger(s) must clear customs and retrieve their luggage first.
 
CURBSIDE PICKUP
 
Not available for international flights.
 
IMPORTANT
 
Curbside Pickups may take between 5 minutes up to 30 minutes or more depending in how busy the airport is at the time of your pickup. Airport`s Law enforcement won`t allow any vehicle to wait on the curbside.

Question 2

Where do i meet my driver at Fort Lauderdale Airport (FLL)?

Accepted Answer

We customized our services to our client`s convinience. You can request a Curbside Pickup or a Meet & Greet Service inside the airport terminal.
 
MEET & GREET
Domestic flights 
 
The chauffeur will be waiting for you inside the terminal at the baggage claim carousel assigned to your flight holding  a name sign.
 
MEET & GREET
International Flights/Customs
 
The chauffeur will be waiting inside the terminal outside the customs door area holding a name sign.
 
CURBSIDE PICKUP
 
Must be requested in advance at the time of booking.
 
With of without checked bags, please go down to the Arrivals Level (Ground Level) and claim your luggage (if any). Once you are ready to be picked up, go outside the          terminal and let your chauffeur know your exact location.
 
IMPORTANT
 
Curbside Pickups may take between 5 minutes to 20 minutes or more depending in how busy the airport is at the time of your pickup. Airport`s Law enforcement won`t allow any vehicle to wait on the curbside.

Question 3

What`s the best and easiest way to book a Car Service?

Accepted Answer

Booking is very easy using your smartphone, tablet, Laptop or desktop computer. We also have customer service representatives 24/7 that can be reach at 786-647-6420

Question 4

Do i get a confirmation email after my reservation is confirmed?

Accepted Answer

Yes. You`ll get an email once your reservation is confirmed. You can use your confirmation number as a reference when you call to speak to our customer service team. A valid credit card informtion is requiered to confirm a reservation.

Question 5

Why eating in the vehicle is not allowed?

Accepted Answer

Food odors can stay in vehicles for several hours. We want to make sure you and the customer right after you will get in a vehicle that not only looks great but smells great as well.

Question 6

Do you provide Baby Car Seats?

Accepted Answer

Yes, we do. Please reffer to Terms & Conditions (https://www.blackcarservicemiami.com/terms-conditions)page to learn more about our car seats policy.

Question 7

Can i book over the phone?

Accepted Answer

Yes. We are open 24/7 to take that call.

Question 8

How far in advance i need to book to secure the car?

Accepted Answer

Although we always will do our best to get you in one of our vehicles, availibility, traffic conditions etc. plays a big role in getting a car. That`s why we recommend to book your service ahead of time. At least a few hours before.

Question 9

Can i ask the driver to make an extra stop?

Accepted Answer

Yes. You can. But when you do extra charges for that additional service will be added to your final bill. Please reffer to our Terms & Conditions (javascript:void(0))page to learn more about it.

Question 10

Can i smoke inside the vehicle?

Accepted Answer

No. Chauffeurs are instructed to terminate the service and your credit card will be charge in full for the booking. SMOKING INSIDE OUR VEHICLES IS NOT ALLOWED.
 
You can ask your chauffeur to wait for you for a few short minutes while you smoke outside the vehicle right before your service starts.

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