Frequently asked questions
What`s the best and easiest way to book a Car Service?
Booking is very easy using your smartphone, tablet, Laptop or desktop computer. We also have customer service representatives 24/7 that can be reach at 786-647-6420
Do i get a confirmation email after my reservation is confirmed?
Yes. You`ll get an email once your reservation is confirmed. You can use your confirmation number as a reference when you call to speak to our customer service team. A valid credit card informtion is requiered to confirm a reservation.
Can i book over the phone?
Yes. We are open 24/7 to take that call.
How far in advance i need to book to secure the car?
Although we always will do our best to get you in one of our vehicles, availibility, traffic conditions etc. plays a big role in getting a car. That`s why we recommend to book your service ahead of time. At least a few hours before.
Do you provide Baby Car Seats?
We do. And the first car seat is on us!. Please reffer to Terms & Conditions page to learn more about our car seats policy.
Can i ask the driver to make an extra stop?
Yes. You can. But when you do extra charges for that additional service will be added to your final bill. Please reffer to our Terms & Conditions page to learn more about it.
Where do i meet my driver at the Miami Airport (MIA)?
We customized our services to our client`s convinience. You can request a Curbside Pickup in advance or a Meet & Greet Service inside the airport terminal.
Where do i meet my driver at the Fort Lauderdale Airport (FLL)?
We customized our services to our client`s convinience. You can request a Curbside Pickup or a Meet & Greet Service inside the airport terminal.
Why eating in the vehicle is not allowed?
Food odors can stay in vehicles for several hours. We want to make sure you and the customer right after you will get in a vehicle that not only looks great but smells great as well.
Can i smoke inside the vehicle?
No. Chauffeurs are instructed to terminate the service and your credit card will be charge in full for the booking. SMOKING INSIDE OUR VEHICLES IS NOT ALLOWED.