1. Reservation Confirmation

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Credit Card Requirement:

A valid credit card is required to secure your booking.

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Confirmation Process:

Upon successful reservation, a confirmation email will be sent, subject to vehicle availability. This email serves as your official reservation confirmation.

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Authority to Confirm:

Only office staff are authorized to make and confirm reservations. Verbal confirmations from chauffeurs are not valid.

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Booking Timeline:

We recommend booking at least 24 hours in advance. Last-minute bookings are accommodated based on vehicle availability.

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Accuracy of Information:

It is the client’s responsibility to ensure all reservation details are accurate. Any discrepancies must be reported immediately to avoid service delays or complications.

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2. Pricing & Rates

Black Car Service Miami reserves the right to adjust service rates at any time without prior notice, reflecting market conditions and operational costs.

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Rate Guarantee:

Once your reservation is confirmed via email, the quoted rate will be honored for your scheduled service.

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Duration-Based Services:

Services exceeding two hours will convert to an hourly charter, with notification provided.

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Long-Distance Services:

Additional charges for garage time apply to all long-distance bookings, including hourly services.

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Customs-international flights extra fees:

For all international flights clearing customs, a $45 fee will be added to your reservation.

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Capacity Disclaimer:

Reservations will be canceled on-site if the number of passengers or the amount of luggage exceeds the vehicle's capacity. In such cases, the full amount will be charged to the credit card on file.

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3. Event Transportation

 

Hourly Service:

Concert and sports venue transportation is available on an hourly basis only. We do not provide one-way transfers for these events.

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Parking Fees at events:

Passengers are responsible for any parking fees incurred at event venues.

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4. Waiting Time Policy

 

Flight Tracking:

We monitor flight arrivals and dispatch vehicles accordingly. Reservations with no flight information will be cancelled.

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Billing for Delays:

After the following grace periods, waiting time charges will apply:

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• Local addresses: 15 minutes

• Domestic flights, private FBOs, and cruise ports: 30 minutes

• International flights: 60 minutes

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Additional Waiting Charges:

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• Standard Luxury Sedan/SUV: $1.50 per minute

• Premium Sedan/SUV: $2.00 per minute

• Sprinter Van: $3.00 per minute

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Extended Waiting:

After 2 hours of waiting, service will be billed as an hourly charter starting from the scheduled pickup time.

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Driver Location:

If you cannot locate your driver, contact us immediately at +1-786-647-6420 to avoid a No-Show fee.

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Stop Fees:

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• Standard Luxury Sedan/SUV: $25 per stop (under 10 minutes, max 2 stops on route to drop-off location)

• Premium Sedan/SUV or Sprinter Van: $45 per stop (under 10 minutes, max 2 stops on route to drop-off location)

• Stops exceeding 20 minutes will be billed as an additional hour at the hourly rate for the selected vehicle.

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5. Payment Terms

 

Credit Card Authorization:

Credit cards are pre-authorized upon reservation. Insufficient funds will result in cancellation.

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Secure Processing:

We use a secure gateway for payment processing. Charges may temporarily appear as Stripe on your statement.

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Credit Card Authorization Disclaimer:

For all services exceeding $100, Black Car Service Miami will request a credit card authorization form, a photo of the driver's license, and a photo of the credit card used to make the reservation. These are required to confirm the booking and ensure secure transactions.

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6. Cleaning & Damage Policy

 

Excess Cleaning Fee:

A minimum fee of $250 will be charged for extensive cleaning required due to passenger actions.

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Damage Liability:

Clients are responsible for any damage to the vehicle caused by themselves or their passengers.

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7. Property Liability

 

Personal Property:

Black Car Service Miami is not responsible for the handling or maintenance of personal property transported during the service.

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8. Cancellation & Modification Policy

 

Standard Vehicles:

Cancellations for standard sedans and SUVs must be made via email at least 4 hours before the scheduled pickup.

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Long-Distance Trips:

For trips over 40 miles from Miami International/Fort Lauderdale International airports or local addresses, a 24-hour email cancellation notice is required.

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Cancellation Policy for Premium Vehicles:

Cancellations for premium sedans, SUVs, and Sprinter Vans require a 48-hour email notice.

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Hourly Charters - non special events:

A 48-hour email notice is required for hourly charter cancellations.

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Special Events Cancellation policy:

For all vehicle types, cancellations related to special events (e.g., concerts, sports events, festivals) require a 96-hour email notice. We reserve the right to change this policy without notice before a booking is confirmed.

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Cancellation Process:

Email cancellations to reservations@blackcarservicemiami.com to avoid being charged the full rate.

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Disclaimer:

Black Car Service Miami reserves the right to modify the cancellation and modification policy at any time, without prior notice, before a reservation is confirmed. All cancellations or modifications must be made via email only.

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9. Alcohol & Smoking Policy

 

Alcohol Consumption:

Alcohol consumption and smoking is strictly prohibited in our vehicles. Service will be terminated without a refund if alcohol or and smoking in the vehicle is detected.

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Illegal Substances:

If illegal substances are found, we reserve the right to cancel the service and contact local authorities.

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10. Car Seat Policy

 

Installation Responsibility:

 

Car seats provided by Black Car Service Miami must be installed by the client. Our chauffeurs are not certified to install car seats. Even if a chauffeur offers limited assistance or the seat is pre-installed, it remains the client’s sole responsibility to inspect, adjust, and ensure the car seat is correctly and securely installed before travel.

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Privacy Disclaimer

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Black Car Service Miami is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Disclaimer explains how we collect, use, and safeguard the information you provide to us when using our website, booking services, or communicating with our team.

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1. Information We Collect

 

When you interact with Black Car Service Miami, whether online, by phone, or in person we may collect the following types of information:

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• Personal Identification: Name, phone number, email address, billing address, and payment details.

• Reservation Details: Pickup and drop-off locations, travel dates/times, flight or cruise information, and special service requests.

• Online Activity Data: IP address, browser type, device information, and pages visited on our website.

• Communications: Emails, messages, and any other correspondence with our staff.

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2. How We Use Your Information

 

Your information may be used for the following purposes:

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• Service Fulfillment: To confirm, process, and manage your reservations.

• Customer Support: To respond to inquiries and provide assistance.

• Business Operations: To improve our services, update our systems, and maintain security.

• Legal Compliance: To meet regulatory requirements.

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3. Cookies & Tracking Technologies

 

Our website may use cookies, tracking pixels, and similar technologies to enhance your online experience, analyze website performance, and deliver relevant content. You may disable cookies through your browser settings, but doing so may limit some site functionality.

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4. Information Sharing

 

We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:

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• With trusted service providers who perform operational tasks on our behalf.

• When required by law or to protect the safety of our customers and staff.

• In connection with payment processing through secure and compliant platforms.

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5. Data Security

 

We implement industry-standard security measures both technical and administrative to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

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7. Updates to This Disclaimer

 

We may update this Privacy Disclaimer from time to time. The revised version will be posted on our website. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

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These terms and conditions are designed to ensure the best possible service experience. Should you have any questions, please contact us directly at:

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Email: reservations@blackcarservicemiami.com
Phone: 786-647-6420

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